Terms of Service

Last updated: 5 July 2026

These Terms of Service (“Terms”) are a legal agreement between you and Eryndor AI (“Eryndor AI”, “we”, “us”, or “our”) governing your use of the Pluna mobile application and related services (the “Service”).

Please read these Terms carefully. By creating an account or using Pluna, you agree to be bound by them. If you do not agree, do not use the Service.

Provider: Eryndor AI (a sole proprietorship / eenmanszaak registered in the Netherlands), KVK 94350248
Contact: support@eryndorai.com

1. Eligibility

You must be at least 18 years old to use Pluna. By using the Service, you represent that you are 18 or older and that you have the legal capacity to enter into these Terms.

2. What Pluna is

Pluna is a proactive, AI-powered goal-accountability coach. It helps you set goals, plan commitments, checks in with you on a schedule, and — if you connect it — reflects your calendar back to you.

Pluna is a self-improvement and productivity tool. It is not a substitute for professional advice. It does not provide medical, mental-health, psychological, financial, legal, or other professional advice, and it must not be relied on as such. If you are experiencing a crisis or a health concern, contact a qualified professional or your local emergency services.

3. Accounts

You sign in through our authentication provider (which may include Sign in with Apple or Google). You are responsible for maintaining the security of your account and for all activity under it.
You agree to provide accurate information and to keep it up to date.
Notify us promptly of any unauthorized use of your account.

4. Subscriptions, trial, and billing

4.1 Free trial

Pluna may offer a free trial (for example, a 14-day trial of the full product). Unless you cancel before the trial ends, your subscription will begin and you will be charged according to the plan you selected. Trial terms shown at sign-up control.

4.2 Subscriptions and auto-renewal

Pluna is offered on a paid subscription basis (for example, monthly or annual plans).
Subscriptions are sold and billed through the Apple App Store or Google Play, using your store account. Payment is charged to that account.
Subscriptions automatically renew at the then-current price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the period.

4.3 Managing and cancelling

You manage, cancel, or turn off auto-renewal through your Apple App Store or Google Play account settings — not through us. Deleting the app does not cancel your subscription.

4.4 Refunds

Payments are handled by the app stores, and refunds are subject to the applicable store’s policies (Apple or Google). We generally cannot issue refunds directly for store-billed purchases.

4.5 Price changes

We may change subscription prices. We will give notice as required by law and by the app store, and price changes apply to the next billing period. If you do not agree, you may cancel before the change takes effect.

4.6 EU consumer withdrawal rights

If you are an EU/EEA consumer, you may have a statutory right of withdrawal for digital purchases. By starting to use the Service (including a paid feature) during any withdrawal period, you may be asked to acknowledge that you request immediate performance and that your right of withdrawal may be lost once the service is fully performed, to the extent permitted by law. Store-billed purchases remain subject to the store’s own policies.

5. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms.
Attempt to access accounts or data that are not yours, or interfere with the Service’s security or integrity.
Reverse engineer, decompile, scrape, or attempt to extract source code, except to the extent this restriction is prohibited by law.
Overburden or disrupt the Service, or use bots or automated means to access it in a way we have not authorized.
Use the Service to generate or store unlawful, abusive, or harmful content.
Resell, sublicense, or commercially exploit the Service without our written permission.

6. Your content

You own your content. Goals, plans, notes, and messages you create (“Your Content”) remain yours.
License to operate the Service. You grant us a limited, worldwide, non-exclusive, royalty-free license to store, process, and use Your Content solely to provide, maintain, secure, and improve the Service for you — including sending it to the third-party AI providers that generate coach responses, as described in our Privacy Policy. This license ends when you delete the content or your account, except for residual copies retained as described in the Privacy Policy.
Responsibility. You are responsible for Your Content and for ensuring you have the right to provide it.

7. AI-generated content

Coaching responses, suggestions, summaries, and plans are generated by AI and may be inaccurate, incomplete, or unsuitable for your situation. You are responsible for your own decisions and actions. Do not rely on Pluna’s output as professional advice (see Section 2). AI output is provided “as is.”

8. Calendar integration

If you connect Google Calendar, you authorize Pluna to read your calendar and, at your direction, to create or modify time-blocked events. You can disconnect at any time. We apply safeguards intended to limit changes to events Pluna created, and to seek your confirmation before moving or deleting events it did not create, but you are responsible for reviewing changes to your calendar. Your use of Google services is also governed by Google’s terms.

9. Intellectual property

The Service — including the Pluna name, app, design, and software (excluding Your Content and third-party materials) — is owned by Eryndor AI and protected by intellectual-property laws. We grant you a limited, personal, non-transferable, non-exclusive, revocable license to use the Service for your personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

10. Third-party services

The Service integrates with third-party services (app stores, Google, our sign-in and AI providers). We are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will produce any particular result or outcome for your goals.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including mandatory consumer-protection rights.

12. Limitation of liability

To the maximum extent permitted by law:

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising out of or relating to your use of (or inability to use) the Service.
Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) EUR 100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing here limits liability for fraud, gross negligence, willful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold harmless Eryndor AI from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party. This section does not apply to the extent a claim arises from our own wrongdoing or where prohibited by law.

14. Termination

You may stop using the Service and delete your account at any time in the app.
We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if we discontinue the Service. Where reasonable and lawful, we will give notice.
On termination, your right to use the Service ends. Sections that by their nature should survive (including content license for residual copies, IP, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

15. Changes to these Terms

We may update these Terms from time to time. When changes are material, we will update the “Last updated” date and, where appropriate, notify you in the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of- law rules. The competent courts of the Netherlands will have jurisdiction over disputes, except that:

If you are a consumer in the EU/EEA, you retain the protection of, and may bring claims under, the mandatory laws of your country of residence, and you may use the EU Online Dispute Resolution platform.
If you are a consumer in the United States, nothing in these Terms deprives you of mandatory protections under the law of your state of residence.

17. Apple App Store — additional terms

If you download Pluna from the Apple App Store, the following also apply:

These Terms are between you and Eryndor AI only, not Apple. Apple is not responsible for the Service or its content.
Your license to use Pluna is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
Apple has no obligation to provide maintenance or support for the Service.
To the extent permitted by law, Apple has no warranty obligation for the Service, and any claims relating to the Service (including product-liability, legal/regulatory, or consumer-protection claims) are our responsibility, not Apple’s.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You represent that you are not located in a country subject to a US Government embargo or designated as “terrorist supporting,” and that you are not on any US Government list of prohibited or restricted parties.

18. Google Play — additional terms

Your download and use of Pluna via Google Play is also subject to the Google Play Terms of Service. In the event of a conflict regarding store-billed purchases, the store’s terms govern that purchase.

19. Miscellaneous

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
Severability. If any provision is found unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

Eryndor AI (eenmanszaak, the Netherlands) KVK: 94350248 Email: support@eryndorai.com

This document is provided as a starting point and does not constitute legal advice. You should have it reviewed by a qualified lawyer before publishing, particularly the subscription, liability, and consumer-rights sections as they apply to your specific business and the EU and US markets.